FAQ – Frequently Asked Questions

FAQ – Frequently Asked Questions

It is very common for our clients to ask about similar things. Therefore, we have prepared a list of the most frequently asked questions and answers to them. Thanks to this, you have the opportunity to find an answer to the issue bothering you without having to contact 😊

Are the offered shirts original?

Are the football shirts sold in the store original?

Każda koszulka, zanim trafi do katalogu sklepu, przechodzi przez bardzo dokładną analizę jej oryginalności.  Weryfikowane są wszystkie najistotniejsze elementy (sprawdzane są metki, szycia, jakość i wykonanie nadruków, czy nawet skład tkaniny, z której wyprodukowana została koszulka). Odpowiedź na to pytanie brzmi zatem: tak! 😊

How often is the catalog of football shirts updated?

New football shirts appear in the store several times a week. That's why it's worth keeping up to date with information on our social media, where we try to inform you about new deliveries or unique shirts that will be added to the product catalog in the coming days.

What payment methods are available at the store?

We accept various payment methods in our store, including credit cards (Visa, Mastercard), electronic payment systems (PayPal) and traditional bank transfers. We provide secure and encrypted transactions so that you can make payments conveniently and securely.

Can shirts be returned?

Of course. We accept returns of orders without giving a reason within 14 days of receiving the shipment by the customer - standard law applies here. The only condition is that the t-shirt must be returned to us in the same condition as it was sold - this is stated in the description of each product.

How fast are orders fulfilled?

Express! We ship most orders within 1 business day of receiving payment. In exceptional circumstances (e.g. immediately after Christmas) we may need more time. The maximum time for us to prepare your order for shipment is 3 working days. We pack parcels on a regular basis, according to the order of orders.

The delivery time is the time that the carrier has to deliver the package. Estimated delivery dates should be counted from the moment of sending the parcel, i.e. from the moment you receive an e-mail that your package has started its journey.

How can I contact the store staff?

We are at your disposal from Monday to Friday from 9 to 17:30. You can contact us via the contact form on the Contact page, or by sending us an e-mail at unforgettable.footballshirts@gmail.com. Feel free to contact us!

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